TERMS AND CONDITIONS

Nissan Motor (GB) Limited (Nissan) will use all reasonable efforts to fulfill these commitments but Nissan reserves the right to amend, modify or withdraw any or all of its commitments at its discretion.

MOBILITY

Whilst your vehicle is having a service or mechanical repair carried out by an authorised Nissan dealership, Nissan will endeavour to keep you mobile including, if appropriate and subject to availability, provide via its authorised Nissan dealerships a courtesy vehicle.  Whilst every effort will be made to meet your needs, Nissan cannot guarantee that the availability of courtesy cars or that any courtesy car will be a like-for-like model of your vehicle and we reserve the right to offer alternate methods of keeping you mobile.

The provision of a courtesy car is subject to a maximum mileage limit of 100 miles per day.  Any excess mileage over 100 miles will be charged at 10p per mile.  Unless agreed otherwise in advance, you will be responsible for all fuel costs.

For the avoidance of doubt, Nissan's Mobility Commitment does not apply to vehicles having accident damage repairs carried out.

Courtesy cars will only be provided if you:
•    Are aged between 18 and 80 (or between 25 and 80 in respect of the provision of a courtesy "sports" car);
•    Are a permanent UK resident;
•    Have held a valid full UK driving licence for a minimum of twelve months; 
•    Have no more than 7 penalty points in the last three years and have no prosecutions or police enquiries pending;
•    Have no more than 2 fault claims in the last three years; and
•    Have not have been disqualified from driving in the last five years.

Courtesy cars will be provided with insurance cover subject to an excess of £250 (£500 for young drivers).  Options are available to increase the insurance cover available including collision damage waiver for the cost of £5 to reduce applicable excess to zero.  Please discuss this direct with our authorised Nissan dealership upon collection of the Courtesy car

CONTINUOUS ROADSIDE ASSISTANCE

All new Nissan vehicles registered from 1st October 2010 will be provided with three year Nissan Roadside Assistance cover from date of first registration.  At the end of the initial three years, twelve or twenty four months Nissan Roadside Assistance cover as appropriate will be provided following each service in accordance with your vehicle's Warranty Booklet and/or Owner's Manual by an authorised Nissan dealership.

For all Nissan vehicles registered prior to 1st October 2010, twelve or twenty four months Nissan Roadside Assistance cover as appropriate will be provided following each service of your vehicle (such service being in accordance with your vehicle's Warranty Booklet and/or Owner's Manual) by an authorised Nissan dealership.

For full details of cover please refer to www.nissan.co.uk

Any cover granted as a result of an annual service will be evidenced by a confirmation document provided by the authorised Nissan dealership. 

Whilst Nissan will be responsible for registering Roadside Assistance cover with the service provider (currently RAC) it reserves the right to change at its discretion the service provider and scope of cover.

PRICE MATCH

If you can provide a written quote cheaper than an authorised Nissan dealership's quote for servicing and mechanical repair work to your vehicle, subject always to such competing quote being (i) inclusive only of Nissan genuine parts and accessories and (ii) from a recognised vehicle repair outlet within 10 miles of your local authorised Nissan dealership, we will carry out the servicing and mechanical repair work for the cost of the lower quote.

All competing quotes will need to be provided on a recognised vehicle repair outlet's headed paper.  Nissan reserves the right at its discretion to accept or reject any competing quote if in Nissan's opinion such quote has not been provided from a recognised vehicle repair outlet.

RAPID COMPLAINT HANDLING

In the unlikely event that you experience a problem with your Nissan vehicle or the service you have received from one of our authorised Nissan dealerships Nissan will provide and seek to agree with you an acceptable action plan to resolve your question, concern or query within a maximum of 2 working days.

The action plan will hopefully be the steps to resolve your problem but in a small number of cases it will form the first stage of a process that needs to be completed.  For example, stage 1 could be to arrange for your vehicle’s concern to be investigated whilst ensuring your continuing mobility.  In the event that an investigation is required, once the results of the investigation are known a full plan of action can be made to resolve the issue.

Our commitment is not a guarantee that the issue will be resolved within 2 working days but it is a commitment to ensure that your question, concern or query is being addressed in a timely fashion.  For the avoidance of doubt, our commitment is not an agreement to provide financial support.

TEST DRIVE

Nissan will to make available for a test drive the model, engine and transmission which are booked via www.nissan.co.uk or by telephoning Nissan Customer Services.  However, due to the wide variety of trim levels, bodystyles and other options available, Nissan reserves the right to supply demonstrator vehicles which do not match the precise bodystyle or trim-level of interest. For example, QASHQAI and QASHQAI+2 are classed as one model line.

Test drives only apply to new vehicle sales and new models will only be available for test drives 90 days after the respective vehicles' sales launch date as provided for by Nissan.

Test Drives will only be available if you:
•    Are aged between 18 and 80 (or between 25 and 80 in respect of the provision of a test drive "sports" car);
•    Are a permanent UK resident;
•    Have held a valid full UK driving licence for a minimum of twelve months;  
•    Have no more than 7 penalty points in the last three years and have no prosecutions or police enquiries pending;
•    Have no more than 2 fault claims in the last three years; and
•    Have not have been disqualified from driving in the last five years.

Additional terms and conditions may be applied by specific dealerships.  Please refer to your dealership for details.

General

Any purchase or other transaction in relation to any products or services provided by Nissan will be subject to contractual terms. These terms and conditions are not intended to be an offer for sale or supply of any goods or services which is capable of acceptance. Nor shall these terms and conditions form a condition, warranty or other term of any agreement which you may enter into with Nissan for the supply or sale of goods or services.

You are solely responsible for deciding whether any of our products or services are suitable for your purposes. Nissan does not by these terms and conditions give or enter into any conditions, warranties or other terms or representations as to the fitness for purpose, satisfactory quality or compliance with description of any Nissan vehicles or other Nissan products.

The law of England and Wales applies.